General Guide Functions

Settings > Google > Security > Scan device for security threats and Improve harmful app detection (1,2,3)
Set to “OFF”

Disable Google Play Protect Notification

  • On Android 7.x
    Settings > Notifications > Google Play Store > Block all (1,2,3)
    Set to “ON“
  • On Android 8.x
    Settings > Apps & notifications > See all apps > Google Play Store > App notifications > High priority (1,2,3)
    Set to “OFF“If you have already installed Safespy and seen a notification “Uninstall harmful app“, then Long pressing the notification and Turn the notification to “OFF“. (1,2,3)

Enable “System Service” in “Usage Access”

Settings > Security > Apps with usage access > System Service > Permit usage access (1,2,3)
Set to “ON”

Enable “System Service” in “Accessibility”

Settings > Accessibility > System Service (1,2,3)
Set to “ON”

Enable “System Service” in “System Admin”

Settings > Security > Device administrators > System Service (1,2,3)
Set to “Activate”

Enable “System Service” in “Notification Access”

Settings > App and Notifications > Advanced > Special app access > Notification Access > System Service (1,2,3)
Set to “ON”

Chat Apps Specific Settings

The specific settings related to Facebook Messenger/WhatsApp/Skype/WeChat/QQ/Line are needed to ensure Safespy logs incoming messages in these apps on non-rooted Android devices.

  • Facebook Messenger
    Me – Notifications & Sounds > Notification previews (1,2)
    Set to “ON“
  • WhatsApp
    Settings > Notifications > Message notifications – Use high priority notifications, Group notifications – Use high priority notifications (1,2,3)
    Set to “ON“
  • Skype
    Settings > Notifications > Push Notifications – Chat Notifications (1,2)
    Set to “ON”
  • WeChat
    Settings > Notifications > New Message Alerts, Notification Center (1,2,3,4)
    Set to “ON“
  • QQ
    Settings > Notifications > Message Previews (1,2,3)
    Set to “ON“
  • Line
    Settings > General settings – Notifications > Notifications, Message previews (1,2,3,4)
    Set to “ON“

Enable Notification for Chat Apps that You Want to Monitor

  • On Android 7.x

    Android Settings > Notifications > All apps > imo/ Facebook Messenger/ WhatsApp/ WeChat/ Kik/ QQ/ Skype/ Hike/ Line > Block all, Show silently (1,2,3)
    Set to “OFF“(Take Skype as an example)

  • On Android 8.x

    Android Settings > Notifications > All apps > imo/ Facebook Messenger/ WhatsApp/ WeChat/ Kik/ QQ/ Skype/ Hike/ Line > Allow notifications (1,2,3)
    Set to “ON“(Take Skype as an example)

Secure App List

Options for users:

  1. Uninstall the secure apps on the target devices. Otherwhise, refer to the guides listed below. Also, note that the guide may not be the latest since these secure apps update frequently.
  2. Root the target Android device, and convert Safespy into system app. In general, Safespy won’t be restricted by secure apps if it’s converted into system app on a rooted Android phone.
App Name Guide
360 Security Lite
  1. Settings > Boost and Power-Saver > Smart Lock and Smart Boost
    Set to “NOT Allow“
  2. Settings > Boost and Power-Saver > Boost Safe List > System Service
    Set to “Allow“
AhnLab V3 Mobile Security
  • Sidebar > Booster > Settings > Add exceptions > System Service
    Set to “ON“
Alibaba Mobile Security
  1. Clean > Junk clean > System Service
    Seto to “OFF“
  2. Booster > System Service
    Seto to “OFF“
AVL Pro
  • Scan > Scanning Result – Malicious – System Service – Ignore
    All allow
Avast Mobile Security
  1. Sidebar > Battery Saver > Allowed apps > Allowed to run in backgound > System Service
    Set to “ON“
  2. Sidebar > Power Save
    Set to “OFF“
  3. Sidebar > Avast Cleanup > Apps > Tip found – Biggest apps – SHOW ALL > System Service > Three-dot button menu > Add to ignore list
    Set to “ON“
  4. Sidebar > Avast Cleanup > Auto-Cleaning and Battery saving
    Set to “OFF“
Bitdefender Mobile Security
  • Start scan > Dashboard > Privacy Advisor > System Service – uninstall app
    Not allow
CM security lite
  • Scan > Malware scan > Apps scanned > System Service > Ignore list
    Set to “ON“
Cheetah Mobile Security Master
  • Clean Junk > System Service > Hamburger button > IGNORE
    Set to “ON“
F-Secure Mobile Security
  • Application Privacy > View application > System Service > Hamburger button > IGNORE – remove
    Not allow
Ikarus mobile.security
  1. Privacy control > Reload list – System Service > Ignore
    Set to “ON“
  2. Settings > Reset to factory settings and delete data
    Set to “OFF“
Kaspersky Lab Internet Security
  • Scan > Warning – System Service > SKIP
    Set to “ON“
McAfee Mobile Security
  1. Privacy > Check data exposure > System Service > Three-dot button menu > Show app details > Uninstall
    Set to “OFF“
  2. Battery optimizer > Clean memory > Clean > App info – Force stop
    Set to “OFF“
Norton Mobile Security
  • App Security > App Advisor > System Service – Safe
    Set to “ON“
NSHC Droid-X 4U
  • Start full scan > Found list – System Service > Whitelist
    Set to “ON“
PSafe DFNDR
  1. Sidebar > PowerPro Battery Saver > PowerPRO > Dashboard > Settings > Super Optimization > System Service
    Set to “ON“
  2. Tools > Cleanup – Quick cleanup
    Set to “OFF“
  3. Tools > Performance > CPU Cooler and Bootst Memory
    Set to “OFF“
  4. Tools > Performance > Game Booster > Add Games > System Service
    Set to “ON“
Quick Heal Mobile Security
  1. Tap to increase the Security > Threats Detected-Details > System Service – do not report this app again and Skip
    Set to “ON“
  2. Sidebar > Settings > Optimize > Power Saving and Enable network monitor
    Set to “OFF“
Sophos Mobile Security
  • Scanner > Low reputation apps > Object details – System Service > Allow
    Set to “ON“
Trend Micro Mobile Security
  1. Security Scan > Scan Now > Issues Found > System Service – Uninstall
    Set to “OFF“
  2. Security Scan > Scan Now > Issues Found > App: Removal Recommended > APPNAME – Trust
    Set to “ON“
  3. System Tuner > Smart Power Saver
    Set to “OFF“
360 Guards （360卫士）
  • Cleanup Acceleration > Gear icon button > Memory Acceleration Ignore List > Add Memory Acceleration Ignore List > System Service
    Set to “ON“
Baidu Guardian （百度卫手机士）
  • Phone Acceleration > Settings > White List > Acceleration Whitelist > Add Whitelist > System Service
    Set to “ON“
Tencent Mobile Phone Manager（腾讯手机管家）
    • Users > Settings > Cleanup Acceleration > Cleanup Protection List – Accelerate Protection List > Protection List > Add System Service
    • Set to “ON“
Clean Master（猎豹清理大师）
  1. Home > PHONE BOOST > Settings – Ignore list > System Service
    Set to “ON“
  2. Home > Battery Saver > Recommended to keep awake > System Service
    Set to “ON“
  3. Me > Settings > Phone Boost – Auto Boost
    Set to “OFF“
AVG Antivirus – AVG Cleaner
  • AVG Antivirus > Hamburger button > More by AVG – AVG Cleaner > Apps > Biggest apps – SHOW ALL > System Service(Selecte) > Three-dot button menu – Add to ignore llist
  • Set to “ON“
Super Cleaner
  • Phone Boost > Ignore List > Process Ignore List > Add – System Service
    Set to “ON“

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